Amazon Development Center (India) Pvt. Ltd Walk-in Recruitment Interview 2017| Customer Service Associate Posts in Coimbatore

Amazon Development Center (India) Pvt. Ltd. Freshers Walk-in Drive On 7th to 12th August 2017 at Customer Service Associate (Chat Process) Various Positions and Location Coimbatore. www.amazon.com. Amazon Development Center 2017 has issued Notification 2017 regarding Customer Service Associate (Chat Process) & Various Job Openings. The Interested & Eligible Candidates can Apply Online Through Official website form through offline mode for the current openings Walk-ins. Amazon Development Center Age Limit, Amazon Development Center Eligibility Criteria, Exam Fee, Amazon Development Center Application Processes, Amazon Development Center Walk-in Date, Amazon Development Center Result Date and Amazon Development Center Last Date Details Given below. Amazon Development Center (India) Pvt. Ltd Walk-in Recruitment Interview 2017| Customer Service Associate Posts in Coimbatore.

 

Amazon Development Center (India) Pvt. Ltd Walk-in Recruitment Interview 2017| Customer Service Associate Posts in Coimbatore

Amazon Development Center (India) Pvt. Ltd Walk-in Recruitment Interview 2017| Customer Service Associate Posts in Coimbatore

Company Profile:

  • Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Organisation Name: Amazon Development Center (India) Pvt. Ltd.

Website: www.amazon.com

 

Job Position: Customer Service Associate (Chat Process)

Job Designation: Associate / Senior Associate (Non-Technical)

Job Type: Permanent Job, Full Time

Job Category: ITES | BPO

Walk-In Location: Coimbatore, Tamil Nadu

Job Location: Coimbatore, Tamil Nadu

Desired Experience: 0 to 1 Year

Compensation :

  •  INR 1.7 LPA
  • Additional benefits – Sodexo, transport allowance (If applicable), Night Shift allowance, Over time.

Qualification – Eligibility Criteria : (Mandatory)

  • Minimum qualification is 10 + 2
  • Any graduate/ PG is eligible to apply.

Key Skills: Customer Focus, Customer Service, Customer Care, Customer Support

Job Description :

  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required:

Communication Skills:

  • Willingness to work in 24*7 environment
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment

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Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Please Carry below documents (mandatory):

  • Updated Resume Copy
  • Original Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
  • Passport Size Photograph

Note: Candidates without meeting given eligibility criteria – Please do NOT apply.

Walk-In Date: From 7th August 2017 to 12th August 2017 (Monday to Saturday)

Walk-In Time: 10 AM to 3 PM only

Walk-In Venue:

Amazon India,
Tower-A, 3rd Floor, India Land Tech Park Pvt.Ltd.,

CHIL SEZ, Keeranatham Main Road, Saravanampatty,

Coimbatore – 641035

Contact Person : HR

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